RETURN AND EXCHANGE POLICY

If for some reason you are unhappy with your product you can return it to us for a refund or exchange within 30 days of receiving the item.

In order to qualify for a refund or exchange your item must be unused and in the same condition that you received it. 

It must also be in the original packaging.

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REFUND POLICY

Once your return is received and inspected, we will send you an email to notify you that we have received and refunded your returned item.

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SHIPPING

All items are shipped using Royal Mail tracked48, 

Once orders are made and they are booked in we will email you your tracking number.

Items should arrive with you within 3-5 working days, if for any delay we will email you.

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To return your product, please return to us at:

Dengie Equestrian & Country, Unit 5 Winterdale Manor, Southminster Road, Althorne, CM3 6YH 

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are non-refundable. 

If you receive a refund, the cost of return shipping will be deducted from your refund.